Shipping & Returns
At Error404, we want our garments to endure the test of time, and fit perfectly. If you are unsure about the sizing of an item, please do not hesitate to email our team before buying.
If you receive a garment and it isn’t quite right, we offer a return of the item at the expense of the buyer. The buyer will then have the option to exchange or receive an in-store credit at the same value.
If you wish to return an item, you must notify our team within 48 hours of receiving your order. The item must then be posted to us within 7 days of receiving the order. Any returns posted after this time will not be accepted.
We advise customers to send returns by a registered form of Australia Post (Registered Post or Express Post) or recognised courier and keep your ‘Tracking Number’.
Please note: we do accept returns on items that are not worn, altered, washed, or damaged with all tags in place. Please try on your purchases for size and fit in a clean indoor environment, please take care to ensure clothing does not make contact with any makeup. We cannot accept any returned items that have been marked or damaged.
We cannot be held responsible for goods that are lost or damaged in transit. All postal costs for returned goods are payable by the customer and will be reimbursed by Error404 only in the case of damaged, faulty, or incorrectly supplied goods.
Once returned items have been received they will undergo a quality review and when cleared, you will either be sent your new items or your in-store credits.
We thoroughly check all items to ensure they are in perfect condition before shipping, and each garment is packed carefully. However, we advise customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of any original packaging.
Please Return to:
165 St Georges Rd, Fitzroy North
3068, VIC, Australia
We will do everything we can to ensure quick and smooth delivery, if there are any issues or delays please contact us at firstname.lastname@example.org
Once the order is placed we will contact you with an estimation of a dispatch day. Please keep in mind the store is closed Mondays. Orders made after midday on Friday will be posted the following Tuesday.
All orders will be sent with tracking with Australia Post. Prices have been calculated using the Australia Post website. Please state if you would like a signature on delivery.
Please note we cannot be held responsible for an incorrect address being entered on your order. Additional fees may apply if you need to update your address once your order has been dispatched.
Metro Australia: 1 - 3 Business days
Rural Australia: Up to 10 days
International: Up to 14 days